Skip to main content
Banner Image

Geographic Information Systems at Yale: Yale GIS FAQs

Geographic Information Systems at Yale University encompasses a range of spatial applications and services. GIS is used by many disciplines at Yale University.

Technical FAQs

  1. Go to Yale ArcGIS Online http://yalemaps.maps.arcgis.com/
    • Please click sign in (top right corner).
    • Click  USING YOUR YALE UNIVERSITY ACCOUNT  choice.
    • If you previously had a Yale organization account, please contact us to walk you through the steps to connect your previously created content into this account. 
  2. Log in access should ask “using your Yale University account” which requires your NetID credentials.
    • If not, go to next step.
  3. Click on Enterprise Account.
  4. Complete Yale’s ArcGIS Online URL, that is enter “yalemaps” (no quotes) on the box, then click continue.
  5. You will be prompted to enter your Yale NetID credentials
  6. You should now have access to Yale ArcGIS Online

We get reports of errors when Yale members are using ArcGIS abroad. It seems the main issue is slow internet connectivity. The request to connect to the license server times out. Please use the following instructions and let me know if it works:

  1. Make sure you are within Yale’s firewall (VPN). You can access library resources, so you are sure your VPN is actually crossing the firewall. You may test by accessing a licensed peer-reviewed article.
  2. Make sure your ArcGIS license manager server is defined as  27006@cooke.library.yale.edu and not the “old” one. To verify and change the license server, you may follow the “ArcGIS 10.X Borrow-Return Renewal” instructions.
  3. If you are in a location with poor web service, you may need to adjust a timeout setting that controls how long the program will wait when dealing with communication latency. Follow the instructions here under the heading "ArcGIS through VPN", or here (for an older version of ArcGIS, but it should still work).

Credit: Henry Glick and Sabrina Szeto.

To login to Collector using your Yale ArcGIS Online account, follow the next steps

1. Open Collector 2. Click on "Enterprise Account" 3. Enter "yalemaps" 4. Click "Using your Yale University" 5. Enter your Yale NetID and password

 

  1. Go to Yale ArcGIS Online http://yalemaps.maps.arcgis.com/
    • Please click sign in (top right corner).
    • Click  USING YOUR YALE UNIVERSITY ACCOUNT  choice.
    • If you previously had a Yale organization account, please contact us to walk you through the steps to connect your previously created content into this account. 
  2. Click on the 9-square icon (top right corner) and click on Business Analyst.
  3. Log in access should ask “using your Yale University account” which requires your NetID credentials.
    • If not, go to next step.
    • If yes, you will be granted access to BAO.
  4. Click on Enterprise Account.
  5. Complete Yale’s ArcGIS Online URL, that is enter “yalemaps” (no quotes) on the box, then click continue.
  6. You will be prompted to enter your Yale NetID credentials
  7. You should now have access to Esri Business Analyst

Troubleshooting for PC Installation

If ArcMap is not opening, please follow the 4 steps outlined below:

I. Did you follow the pre-installation steps concerning .NET Framework?
   ​
If not, you might need to uninstall and reinstall ArcGIS

II. ​Review various license aspects 

   1. Open ArcGIS Administrator

   2. Check if you licensed the right software and connected to the right license server
        a. 
Click on "Desktop" folder
             - Check if the software product selected is "Advanced (ArcInfo) Concurrent Use"
             - The license server should be the one listed in the latest installation instructions

   3. Check if your license is not expired
        a. Click on "Availability" folder (below/inside "Desktop" folder)
            - Review under the column "Expires" the date - if you cannot see the year, you may expand the column width
            - Review under the column "Available" if it says "Yes"

III. Check if you have borrowed the various features included in ArcGIS
        a. Click on "Borrow/Return" folder (below/inside "Desktop" folder
            - Check that the various features are checked as "borrowed"

IV. Did you install and overwrite an older ArcGIS version?
   
If so, there is a small chance that the uninstaller failed. You will need to uninstall and reinstall ArcGIS

Still not working? Please contact your IT helpdesk
Yale ITS provides student support. To get rapid and targeted response, identify your local support contact at http://its.yale.edu/help/student-support.

 

Loading