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Get it @ Yale: When can I expect my item?

Services and Expected Delivery Times

Special Collections and archival material do not circulate and are generally not governed by the same guidelines. Collections are only available for use in supervised reading rooms. Delivery times may vary. Please consult with the individual library or collection for details.

Open stacks, self-service

Use the library's open stacks. No delay during business hours. Self retrieval is an option for all circulating libraries, but not special collections and archives.

 Up to you

Campus Delivery

Library staff will retrieve a circulating library item from the collection for you. If you wish an item to be placed on hold for you at the holding library, then the process generally takes an hour or two. If you wish it to be delivered to a different library then the process will take up to an additional day or two - depending on if your request arrives in time for one of the two daily shipments. Complications may lengthen delivery to 48 business hours. Circulating libraries will hold items for 10 days at the desk.

 0 - 2 Days

Scan and Deliver

Library staff will create digital scans of articles and book chapters from the library colleciton. Scans are usually available within 48 business hours after receipt of the request. The service operates in a skeletal mode during weekends, holidays, and breaks.

 1 - 2 Days

Borrow Direct

Order print material from partner libraries through an expedited network. Most Borrow Direct requests are completed in between 2 and 4 business days depending on volume. The service does not operate on weekends or staff holidays.

 2 - 4 Days

Interlibrary Loan

Article and chapter scans usually take between 4 and 14  or more days to procure via Interlibrary Loan (ILL). Loans of books usually take between 7 and 14 or more days.  The single most important variable in delivery time is the quality of the citation provided. Attaching an ISBN/ISSN/OCLC/PMID or other unique identifier is the best way to ensure your request can be rapidly matched to potential suppliers. Materials only available internationally or from special libraries may take over a month to deliver.

ILL takes longer and should be used only when other options fail.

 4 - 14+ Days

When should I worry?

If a request is outstanding more than 24 business hours after the end of the expected window and you have not been contacted then we have likely encountered a problem filling your request. Please contact askyale@gmail.com for help. We will help direct you to the appropriate department.

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Help is available Monday to Friday, 9:00 a.m. to 5:00 p.m.

Emal Email: askyale@gmail.com

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