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Cushing/Whitney Medical Library Interlibrary Loan Guide: FAQs


Document Delivery & Interlibrary Loan FAQs

What is Interlibrary Loan and Document Delivery Services?

Interlibrary Loan obtains and delivers materials not owned by any Yale University library, through cooperative agreements with other libraries.

 Document Delivery obtains and delivers materials from collections at most Yale University libraries.

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

Who may use these services?

Clinicians, faculty, staff, students and researchers in the Schools of Medicine, Nursing, Public Health and the Yale New Haven Hospital.

May non-affiliated borrowers use your services?

Non-affiliated borrowers may sign up to use our article retrieval services through Loansome Doc.

ALA forms:

What materials may not be requested?

Many libraries will not loan entire volumes of journals, entire volumes of  ebooks as well as thing that exceed copyright, fragile materials, DVDs, or high demand materials.

How long does it take?

Articles usually take 1-2 days.  Because of shipping time, books may take a week or more.  Plan ahead when requesting materials and supply a “Not Wanted After” date in your ILLiad request.  It could take longer if the requested item is difficult to locate or only held by very few libraries.  Please contact us if you are worried about the status of your request.


Where will I pick up my material?

All articles will be delivered electronically through ILLiad. Books must be picked up in the Medical Library at the Circulation Desk.

How will I be notified when my materials arrive?

You will receive an email when your item(s) arrive.

How long can I keep books I borrow through Interlibrary Loan?

The length of an item's loan period is determined by the lending library.

May I renew a book borrowed on interlibrary loan?

Maybe.  Not all lending institutions will renew materials. Renewal requests must be made at least 3 days before the due date and can be made only once. All books are subject to recall. If this should happen, you will be notified either by email or telephone. Request renewal through ILLiad account or contact ILL.

Contact Information

Contact the Document Delivery Office

Monday – Thursday 8:00 a.m. -12:00 a.m.

Friday 8:00 a.m.-4:00 p.m.

Sunday: 9:30 am - 12:00 a.m.

(203) 785-5358 (lending)
(203) 785-4346 (borrowing)

Sterling Hall of Medicine
333 Cedar Street
New Haven, CT 06520-8014
Cushing/Whitney Medical Library
Room L 106

Mailing address
Yale University
Cushing/Whitney Medical Library
Document Delivery
P.O. Box 208014
New Haven, CT 06520-8014