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Variations Streaming Problems  

Use this page if you are having problems streaming online audio reserves files.
Last Updated: Aug 22, 2014 URL: http://guides.library.yale.edu/variations Print Guide RSS UpdatesEmail Alerts
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"Application is Damaged" Message in MAC

Is your MAC computer telling you the application was "damaged"? If yes, follow these instructions:


1. Open Gatekeeper settings by going to > Apple menu > System Preferences… > Security & Privacy > General tab

2. Under the header "Allow applications downloaded from" select "anywhere"

3. Press OK

4. Try Variations again. If it still doesn't work download and reinstall the application from http://variations.its.yale.edu/installers/

 

Quicktime Installation Issues

Step 1: Make sure Quicktime for Java is installed - Apple no longer installs it by default, but Variations will not work without it.

  1. Go to the QuickTime installer download page.
  2. Download the QuickTime 7 installer and open it.
  3. Start the Quicktime 7 Installation
  4. From the setup types, select custom:
    In the Quicktime install screen, the options are typical or custom install.

    If Quicktime is already installed, select modify: In the Quicktime install screen, the options are modify, repair or uninstall.

  5. Under Legacy QuickTime Features, click the icon to the left of "QuickTime for Java" and select "Will be installed on local hard drive". It should look like this:
    Quicktime for Java is selected to be installed.
  6. Finish the installation.
 

Streaming Problems

If you're having problems streaming audio, follow these instructions:

 

> If you are using a PC/Windows computer

1. Open QuickTime Player.  Go to Start->QuickTime->QuickTime Player
2. Go to the edit menu | Edit->Preferences->QuickTime Preferences
3. Go to the Advanced tab
4. Under Transport Setup, if it says Automatic or Custom, click this and choose Custom...
5. Under Transport Protocol, make sure that HTTP is chosen, NOT UDP
6. Make sure that it says Port ID 80
7. Click OK
8. Click Apply and OK again
9. Now go and try the streaming again.

 

 

> If you're using a Mac

1. Find out what version of QuickTime you have on your Mac. Find QuickTime Player in your applications and start it, and then go up to the QuickTime menu and choose About QuickTime. It should tell you what version you're using.

 

With Quicktime version 10.0 or above:

1. Open Terminal (you can use Spotlight to find it if you don't know where it is)
2. Copy the following code into Terminal: qtdefaults write TransportSettings HTTP 80
3. Close Quicktime and Variations if those programs were opened and try streaming again.

 

With older version of Quicktime, (less than 10.0):

1. Open QuickTime Player. QuickTime Player should be in your Applications folder.
2. Go to the menu up on top of the screen, choose QuickTime Player->QuickTime Preferences
3. Go to the Advanced tab
4. Under Transport Setup, if it says Automatic or Custom, click this and choose Custom...
5. Under Transport Protocol, make sure that HTTP is chosen, NOT UDP
6. Make sure that it says Port ID 80
7. Click OK as many times as needed (!) and exit out of QuickTimes and Variations (if that was opened)
9. Now go and try the streaming again.


This content was originally created by Jon Haupt and Michelle Hahn @ Central University Libraries, Southern Methodist University. Revised by Remi Castonguay, Yale University, 06-02/2013

 

QuickTime X on Mac

The newest Mac operating system (10.6, AKA Snow Leopard) comes with a new version of QuickTime—Version 10. This version doesn't work with the above instructions, so you need to follow these instead:

  1. Open Terminal (you can use Spotlight to find it if you don't know where it is)
  2. Copy the following into Terminal: qtdefaults write TransportSettings HTTP 80
  3. When you do this, you may receive error messages or possibly nothing will happen. In any case, you should now be able to try the streaming again (you'll want to close whatever player window was open and open it again) and hopefully it will work.



This content was originally created by Jon Haupt and Michelle Hahn @ Central University Libraries, Southern Methodist University.

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