Ask Yale Library maintains a list of common FAQs that you can search. These are a great starting point when investigating a problem or getting information about the library and its practices. 

If you are unable to resolve your problem using the resources listed above, contact the E-Resources Troubleshooting Team by email at eresprob@yale.edu.

• Emails are monitored Monday through Friday, from  9 AM to 4 PM. You can expect a response within 1 business day.
• Queries sent on the weekends or university recesses will be answered on Mondays or the next available business day.