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E-Resource Troubleshooting at Yale University Library: Home

This guide provides expert tools and tips in the use of Yale's e-resources.

Welcome to the E-Resource Troubleshooting Guide

Here you will find news, documentation, and troubleshooting tips to help you navigate Yale's discovery and access systems and find e-resource content.

Ask Yale Library: Your First Stop for Help

Ask Yale Library maintains a list of common FAQs that you can search. These are a great starting point when investigating a problem or getting information about the library and its practices. 

E-Resources Troubleshooting Team

If you are unable to resolve your problem using the resources listed above, contact the E-Resources Troubleshooting Team by email at

  • Emails are monitored Monday through Friday, from  9 AM to 4 PM. You can expect a response within 1 business day.
  • Queries sent on the weekends or university recesses will be answered on Mondays or the next available business day.