Skip to main content

Geographic Information Systems at Yale: Yale GIS FAQs

Geographic Information Systems at Yale University encompasses a range of spatial applications and services. GIS is used by many disciplines at Yale University.

Technical FAQs

You may watch our video tutorial (CC available) or follow the following steps:

  1. Go to Yale ArcGIS Online http://yalemaps.maps.arcgis.com/
  2. Please click Sign In (top right corner). You should be prompted to Sign in to Yale University ArcGIS Online with Enterprise Login
    • Click  Yale University .
    • You will be prompted to enter your Yale NetID credentials
  3. If you were not prompted to the Enterprise login, and instead you landed in the ArcGIS please follow these steps
    • Click on Enterprise Login
    • Complete Yale’s ArcGIS Online URL, by typing yalemaps on the box, then click  continue 
    • You will be prompted to enter your Yale NetID credentials

Note: If you previously had a non-enterprise login account, please contact us to request a transfer of that account's content into the enterprise login account.

We get reports of errors when Yale members are using ArcGIS abroad. It seems the main issue is slow internet connectivity. The request to connect to the license server times out. Please use the following instructions and let me know if it works:

  1. Make sure you are within Yale’s firewall (VPN). You can access library resources, so you are sure your VPN is actually crossing the firewall. You may test by accessing a licensed peer-reviewed article.
  2. Make sure your ArcGIS license manager server is defined as  27006@cooke.library.yale.edu and not the “old” one. To verify and change the license server, you may follow the “ArcGIS 10.X Borrow-Return Renewal” instructions.
  3. If you are in a location with poor web service or far from Yale, you may need to adjust a timeout setting that controls how long the program will wait when dealing with communication latency. Follow the instructions here.

Credit: Henry Glick

To login to Collector using your Yale ArcGIS Online account, follow the next steps

1. Open Collector 2. Click on "Enterprise Account" 3. Enter "yalemaps" 4. Click "Using your Yale University" 5. Enter your Yale NetID and password

 

  1. Go to Yale ArcGIS Online http://yalemaps.maps.arcgis.com/
  2. Please click Sign In (top right corner). You should be prompted to Sign in to Yale University ArcGIS Online with Enterprise Login
    • Click  Yale University .
    • You will be prompted to enter your Yale NetID credentials
  3. If you were not prompted to the Enterprise login, and instead you landed in the ArcGIS please follow these steps
    • Click on Enterprise Login
    • Complete Yale’s ArcGIS Online URL, by typing yalemaps on the box, then click  continue 
    • You will be prompted to enter your Yale NetID credentials
  4. Click on the App Launcher (9-square icon on top right corner) and click on Business Analyst.
  5. A new tab will open with Esri Business Analyst Online. You should be already logged in

Troubleshooting for PC Installation

If ArcMap is not opening, please follow the 4 steps outlined below:

I. Did you follow the pre-installation steps concerning .NET Framework?
   ​
If not, you might need to uninstall and reinstall ArcGIS

II. ​Review various license aspects 

   1. Open ArcGIS Administrator

   2. Check if you licensed the right software and connected to the right license server
        a. 
Click on "Desktop" folder
             - Check if the software product selected is "Advanced (ArcInfo) Concurrent Use"
             - The license server should be the one listed in the latest installation instructions

   3. Check if your license is not expired
        a. Click on "Availability" folder (below/inside "Desktop" folder)
            - Review under the column "Expires" the date - if you cannot see the year, you may expand the column width
            - Review under the column "Available" if it says "Yes"

III. Check if you have borrowed the various features included in ArcGIS
        a. Click on "Borrow/Return" folder (below/inside "Desktop" folder
            - Check that the various features are checked as "borrowed"

IV. Did you install and overwrite an older ArcGIS version?
   
If so, there is a small chance that the uninstaller failed. You will need to uninstall and reinstall ArcGIS

Still not working? Please contact your IT helpdesk
Yale ITS provides student support. To get rapid and targeted response, identify your local support contact at http://its.yale.edu/help/student-support.

 

Loading ...