All delivered materials should be verified against manifests and examined for damage within 24-48 hours of receipt. Notice of receipt should be provided to the sender. Materials should also be marked as "received" in Aeon within the same time frame. Receiving units may not have Aeon access; thus, if the owning unit uses Aeon, it is their responsibility to track the transaction as "received." The receiving unit need only communicate receipt of the materials to the sender.

• Discrepancies and/or damage will be reported to the collection owner using the damage reporting form.
• Photograph damage.
• If an insurance claim is necessary, the collection owner should contact Risk Management.
• Return shipments must go back to their originating location and cannot be sent to a new location.