• Courteous behavior towards Library patrons and staff is imperative

• If asked a question that they cannot answer, the student employee should seek the assistance of a member of the Library Staff

• Library work comes first

• The student employee should not encourage friends to visit while they are working

• Student employees should remain in their assigned areas unless they need the assistance of a member of the Library staff or are fulfilling other assigned duties.

• Please inform the Circulation Supervisor and step away from the desk if you need to make a personal phone call

• Please do not eat at the circulation desk, please eat in rooms 101 or 101A (unless they're reserved for scheduled meeting),  entrance lobby, or the staff lounge located on the E-Level (have to be swiped in by a library staff member).

• If working a double shift (two 4-hour shifts), you are allowed to take one 30-minute lunch/dinner break and two 15 minute breaks.

• Please keep desk clutter at a minimum (personal tablets and laptops can be used, but please keep interference with circulation computers at a minimum to avoid confusion. If stepping away from the circulation desk for an extended period, please put away all personal items).

How to answer the phone:

1. Answer the phone: “Hello, Yale Medical Library, how may I help you?” 

2. If it is a recording you can hang up, if not find out what they need  

3. If you need to ask for help from a staff member, let the patron know you are placing them on hold, then press hold before getting help  

4. If you need to transfer the call, hit transfer --> enter extension (last 5 digits of phone number) --> complete  

5. Extensions-list of CWML staff extension numbers can be found in the circulation guide folder

6. You can also provide patrons with the email address of the needed contact. Business cards are located to the left of the circ computers. You can also view them under the Staff Directory